Plans & Billing
Manage your subscription under Dashboard → Billing. There you can see your current plan, what you've used this month, and upgrade or change plans.
Free trial
New accounts get a 7-day free trial with Premium-level features (the "Powered by BotChata" badge stays during the trial). When the trial ends you move to the Free plan unless you've subscribed. Subscribing to any paid plan takes effect immediately.
Plans at a glance
| Plan | Price | Agents | Indexed characters | Bot replies / month |
|---|---|---|---|---|
| Free | $0 | 1 | 100K | 100 |
| Base | $29/mo | 1 | 2M | 2,000 |
| Business | $89/mo | 2 | 10M | 10,000 |
| Premium | $249/mo | 5 | 30M | 50,000 |
| Enterprise | Custom | Unlimited | Unlimited | Unlimited |
- Agents — the number of distinct chatbots you can create.
- Indexed characters — total content across all your agents (this replaces a page count — what matters is how much text is indexed, not how many pages).
- Bot replies — how many answers your bots generate per month.
What each plan unlocks
- Base — Booking, Custom API Actions, Custom Forms, custom AI behavior/persona, plus calendar and shipping integrations.
- Business — Human Handoff, AI Insights, the AI Widget Builder, footer HTML, auto-retrain, product cards, bring-your-own-key, and e-commerce / CRM / payment integrations.
- Premium — API access and the detailed AI Insights page.
- Enterprise / Agency — white-label (remove the BotChata badge) and unlimited usage.
Feature locks in the dashboard
If a control shows a 🔒 Upgrade badge, that feature needs a higher plan. Clicking it takes you to the Billing page. If you downgrade, gated features (like white-label or a custom footer) revert automatically — no data is lost, the feature just turns off until you upgrade again.
Usage limits
- Agents are checked when you create a new one.
- Characters are checked during indexing — if a crawl would exceed your account's character budget, the overflow is dropped before it's stored.
- Bot replies are counted per month at chat time.
Your current usage is shown on the Billing page and in your account header.
Billing & payments
Payments are handled by Paddle, which acts as merchant of record and issues invoices. You can change or cancel your plan from the Billing page at any time. Enterprise is custom-priced — contact sales for a quote.
Need an agency/reseller arrangement (multiple client bots under one account, white-label, referral commission)? Those are handled separately — get in touch.